I received the same message the first time I signed in.
Here is a tip when checking your payment status:
Make sure to put your SSN with the dashes.
Make sure your DOB is entered with the slashes
Your address should be entered in exactly as it appears on your tax forms filed. (I had to add the additional four digits to the end of my zip code)
Once I entered this information I received a message that they don’t have enough information to process my payment and to add direct deposit information after I verified it was me from my last tax information filed.
Hopefully this helps someone else. Be blessed, positive, stay safe. 😷
