I've tried calling a tax assistant. I left a message. They called me back without making an appointment and they called using a private blocked number. They were to notify me first. The lady who left a message was rude plus told me that they didn't handle that type of service. Telling me they could only help me after I verified who I was with the IRS. Even though the IRS said to notify them if you couldn't get a hold of them that they could help. I tried all options. Online I get locked out every time. On the phone they go through command prompts and hang up and the TAS tells me they don't handle it. Doesn't give you much of an option to be able to respond in 30 days.
