Get your taxes done using TurboTax

I have filed with turbo for the last few yrs and always just use their card I go to irs site to  find out where my stimulus check is and it says it doesn't have my banking info all though I didn't do a cash advance on my taxes so I then put my info in and it says it didn't match their system all though I filed in January and received my taxes in feb so not sure how to fix this since I payed the extra amount to have turbo tax take care of any irs or auditing issues which I work fast food so auditing should never be a problem anyways my question is why isn't the money loading onto the card? and why doesn't the irs have my info for banking when I did get a advance?