Get your taxes done using TurboTax

OK.  I have filed my taxes via TurboTax each year since 2008, and I have always had it set up for direct deposit.  Then, how come I haven't received my stimulus payment, and why am I getting a message online saying:

 

Payment Status Not Available

According to information that we have on file, we cannot determine your eligibility for a payment at this time.

For more information on the eligibility rules, see our Frequently Asked Questions page.