They could have taken the proper routes to inform their customers instead of having generic answers like “we do not know, here’s a link to the IRS website, good luck”, so that people who don’t have multiple bank accounts could take the the steps to open a legit account and have their information ready to enter. Many people don’t have this information and will be waiting for their deposits, sitting on their thumbs. TurboTax could have at least sent out an email to everyone who paid for their fees out of their refunds and told them the steps they would have to take.
