Hey guys, interesting situation that I think might help shed some light on the situation for some of you.
Came home from work today, everyone in my house said they got their stimulus check direct deposited. They used their bank accounts for their tax returns, but I had a TT Debit Card sent to me, so I was naturally curious to see if mine came in.
Now, I hadn't actually registered my TTDC online yet - so the only way I was checking my balance was through the automated phone number. So I had to go through the process of creating an account and verifying it on the turbotax card website. For a minute, the website would not send me a verification code to activate this account, possibly due to the heavy load from people checking their stimulus payments.
Also, I should mention that I got a check from the US treasury in the mail today for an amount much lower than the stimulus payment I should be receiving. So, that caused some confusion, but after speaking to a TT rep on the phone, I'm fairly certain this check is just from the IRS from them taking out more than they needed from my federal return.
When I finally got access to my TT Debit account online, I saw that the stimulus had not dropped into my account. Going onto the IRS's new portal for the check, I was actually prompted to enter my DD info, so it seemed that for whatever reason, they did not get my direct deposit info from my tax return. I entered my information from the TT Debit card, and now the website says that it will update with my payment date once they have it.
That, along with my conversation with the TT rep, told me that they have not sent my stimulus check yet, and that for some reason, they did not use the info printed on my return that leads back to my TT Debit card. I think this is the only part that doesn't make sense to me right now, as the Direct Deposit info on my tax return matches that of my TT Debit Card. My only theory on this is that, because I had not yet activated my card online, there was some sort of problem using it for my stimulus payment.
Either way, it seems that after putting my information into the IRS's new website, the payment will be deposited onto my TT debit card. I'm not sure why some card holders have received their payments today but I have not, but like I said, I believe that has something to do with my not activating the card through the website before the payments were issued.
