Get your taxes done using TurboTax

We did not get our stimulus check deposited as of 4/15 this morning.  The IRS website on Get My Payment just rejects every time I put in our information. I have filed with Turbotax for YEARS and always use direct deposit which those details haven't changed either - why didn't we get a check and how can I find out why they don't have our info if I have been using turbo tax