I filed mine through TurboTax. They offered little to no help. I would recommend you doing the filing and faxing the paperwork. All in all it'll take three to four weeks for it to get resolved usually. They say "up to 6 weeks." Here's a very helpful link providing a step by step instruction on filling out the 8962 form. (The harder of the 2)...https://youtu.be/2vjLgs28CB8
