It depends when the 2019 tax return was filed. It appears that the 2018 information was used instead.
What your next steps are to retrieve the check depend on what type of account was closed from last year. If the account is no longer operational and is completely closed, a paper check would be issued. However, if the account still exists but is not in use, then you will need to get access to it.
- If you no longer have access to your Turbo Visa Debit Card, don’t worry. You may still be able to get access to it.
- If you have registered your card and know your login credentials, request a replacement card by signing in to your Turbo Visa Debit Card account using this link: Report a Lost or Stolen Turbo Debit Card
- If you don’t know your account login information, call 888-285-4169 for assistance.
You will not be charged for a replacement card or check; standard fees will be waived or refunded to you. Due to unprecedented traffic they may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience. For additional questions, including how to receive a check, Turbo Visa Debit Card site: Turbo Card Stimulus Check.
Or, go directly to IRS: Economic Impact Payment Get My Payment Resource to update your details.
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