I got an advance on my TurboTax debit card and I also, didn't receive my stimulus payment. I have a bank account but was forced to use the card if I wanted an advance. When I went to use the IRS tool, get my payment, it said they didn't have direct deposit information for me even though, through TurboTax, I filed both 2018 and 2019 with them and in 2018 I used my bank NOT their debit card and somehow the IRS didn't have this info. I had to enter my information along with my DD info and now I am going to get my money through my bank. This situation with TurboTax is unreal. Their debit card sucks, and the customer service is even worse. Their customer service consist of people who don't know what they're talking about, they read from a script and some have the audacity to be belligerent like you are inconveniencing them by calling. I am very disappointed by TurboTax and they won't be getting another dime of my money and I'm taking the people I referred to them with me.
