@CatfishRivers - did you try to get the IP code at this website? https://www.irs.gov/iden[product key removed]-scams/get-an-identity-protection-pin
If that fails, you can try calling your US congressional representative, the local office, and request help. No promises that it will work, but explain to the person that answers that you are on a fixed income, tried the IRS website, can't get an answer from the IRS, and need the money. Don't give up and good luck.
