Good morning,
When I submitted my taxes information in TurboTax I never received a confirmation email or text. Therefore, I went on the IRS website to check the status and it said, I did not file. I went back into the TurboTax and it said, I did not complete my taxes. So I hit submit again and it was completed. I received an email and text message that my federal and state were rejected because a taxes were already filed for using my SSN. In the message from TurboTax the IRS had already approved the first submission. How do I get this corrected to have my taxes submitted and cancel the second submission? I have tried calling the IRS to explain this to them but they are not working due to the Covid-19.
Please advice me on how to correct this error?
Thank you,
Deanna Johnson
PS I also replied to the email you all sent to me last night.
