I have had the same problems this year with Turbo Tax Online, it is a miserable process, it just sits there and spins forever on almost everything I try to do. I have spent nearly 3 days on tech support, they always try and blame it on on my computer and internet, I have a high speed modern computer and 360Mbps comcast internet. So, wrong wrong wrong, clearing cache is worthless as well. However now that few people are online, I was finally able to get through my Schedule K-1's, even with the constant upload issues and freeze ups.
Now I am trying to file and it just spins and spins in Review Process, I have waited for hours and hours and it is still spinning. Turbo Tax Online has become a pretty useless product and a massive waste of time. I too am wishing I had used a more professional product from another company, sadly I been using this for years back when it worked great. Now all my carry over data is stuck inside their cloud. OMG the dread of changing to a new product, but this has been so bad this year that I think I don't have any choice. I can not even file my taxes because of the Crappy Service... I wonder why they don't just update their servers, clearly they can not handle the load. Or maybe their code is just full of bugs and Thread lockups... that is likely to be the case is their backend code is so bad they are having thread locks. Many programmers I used to work with had no idea on how to use threads and properly manage them. LOL
PS : I found a solution. DO NOT USE Turbo Tax Import Feature for you broker 1099's, it will try and import every single individual transaction which causes their back end servers to roll over and play dead. Instead delete any 1099 you imported and just manually add the whole cost basis numbers instead of the individual transactions. Short Term totals, Long Term totals, etc and then their back end servers can handle it. Worked For Me.
