Hey Giselle, thank you for your update.
I ditto the problem being with the state's zip code. Weird that after 11 years using TT that I now encounter this for the first time filling the 2019 return.
Is it possible to share what other tax preparing service you went to?
If not, no problem. I'll try TT next year. As long as I can print it out I'm okay with that.
Stay safe.
