Hi Robinann,
I'm sorry that you are suffering the same issue I had with TT. I was able to get a online CS staff to help me troubleshoot the issue, but obviously she could not find the cause of it either.
She bull**bleep**ed me that it was because I did not unselect the “plus” service I accidentally added on while filling up the tax return columns which I later found out I did not make such add on at all.
Long story short, she offered me a refund and I chose another online tax filing company to get my filing done.
By using the other tax filing service, I found out what really caused the “Oops....” issue.
The States filing, at least my State, DOES NOT accept foreign online filing, so I would assume that was the cause of the Oops you zip code thing needs to be fixed, because what we all used were our foreign Zip codes, the postal No.
Well, my suggestion is that if your filing does not involve getting any refund or paying extra taxes, you could just fill it up yourself and do a hard copy filing for both of the Federal and State, but if yours is more like mine, it would be better to choose other tax filing company’s service to get the job done.
Good luck.
