You might think in the age of the Cloud that Customer Support would be updated on all the latest issues and resolutions being worked or ready to go, and workarounds.
Well, dinosaur service companies like Intuit just don't work that way.
There is no way to push the info to the customer reps workstation.
Even if possible the managers might not like the cost of implementation.
If anybody knows of any company in the US that does that in real time (within 24 hours), identify them so we can give kudos.
