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If the 1099-R is reporting incime not received then they need to issue a corrected 1099-R.   You need to talk to the plan trustee and escalate if necessary.   The cannot legally say that they distributed money that they did not.  They need to tell you what happened to the missing money that they reported that you have.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**