@Gwaihir Their philosophy really seems to be "get the product out and then deal with error reports." The don't seem to be too good at the "deal with error reports" part, particularly because there's not a public-facing bugzilla-style database, and building a unit and regression-testing infrastructure for this sort of wizard-driven workflow takes a level of commitment that they obviously don't have.
I think our problem here is that there probably aren't that many TurboTax users that file kids' taxes separately from the parents', and even fewer that have more than one child, which is where this particular error really comes into play. I think most people in that case probably have accountants or attorneys that are dealing with their taxes. I've tried other products and they're not better than TT for these tax circumstances from what I can tell.
It's too bad that the TT employees that frequent these boards aren't more responsive or proactive. They just paste the same form responses to make TT look responsive and then ignore anything further. I think you can actually get help via their phone support, but finding the right person can take multiple calls and escalations, all of which are frustrating. It took me 45 minutes to just pay for the state return for one of my children (TT couldn't process that specific CC request automatically, even though it was fine for my joint return and my other child's). The initial AI that you have to talk to is insanely frustrating.
