@ datnn93 wrote:
Customer service from Turbotax is terrible. I called to let them know I called IDnotify just to have the agent repeatedly tell me they are not a part of IDnotify (which I'm well aware). Then the agent proceeds to tell me the MAX Benefits does not include ID restoration yet I clearly have the receipt that stated otherwise. The issue IDnotify stated is that Turbotax did not enroll me. Yet the representative stated that the MAX Benefits did not include IDnotify (ID restoration and identity theft protection). Fraud.
These 5 FAQs tell me that Max does indeed include identity services. I'm going to ask a TurboTax Moderator if they can help you with this.
FAQ: What are the MAX benefits?
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-max/01/26700
FAQ: How do I access my Max benefits?
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-access-my-max-benefits/00/26695
FAQ: What is full identity restoration?
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-full-identity-restoration/00/26702
FAQ: How do I sign into IDNotify?
https://ttlc.intuit.com/community/account-management/help/how-do-i-log-into-idnotify/00/26907
FAQ: What is IDNotify and what is their relationship to TurboTax?
https://ttlc.intuit.com/community/choosing-a-product/help/who-is-idnotify-and-what-is-their-relation...
