@ tjgadson
I'm not sure TurboTax would consider that to be a "tax debt" since it's not being taken for unpaid taxes, but rather a "product purchase debt" for unpaid product fees. The debt is for a product purchase from a consumer industry, not a tax authority, and is not taken out at the level of or by a tax authority/tax agency.
In any case, we are mostly fellow users here, and TurboTax folks are the only ones who can handle the situation, and user will need to phone them for assistance with this matter as described in the first paragraph of the first FAQ posted above. They recently added that first paragraph in response to Coronavirus. They should be willing to work with any user in this situation if the debit would cause a hardship or overdraft.
