Why are they new? Because tax is seasonal. No tax company need many agents in December, but they need many in tax filing season and that makes it a part time job so the turn-over rate is very high, and with a high turn-over rate the experience and knowledge level goes down.
All tax companies (including the IRS phone agents) have this problem.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
