Try this:
1. Sign off your account
2. Go to this link: https://freefile.intuit.com/
3. Sign in your account
4. Uncheck the box that says "Yes, switch to IRS Free File Program delivered by TurboTax"
5. Sign out of your return.
6. Go to Turbotax.com (it will probably flip over to turbotax.intuit.com)
7. Sign in to your account - see if you are able to continue normally.
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