"TT will actually or have the ability to back us up with the IRS."
TT will back you up with the IRS if you have paid for Audit Defense. TurboTax also have a Tax Accuracy guarantee in which TurboTax will pay any penalties and interest if it is determined that we made a calculation error.
As Regina said, you can get advice from credentialed tax professionals (Enrolled Agent, CPA, attorney) if you use TurboTax Live, where the agent can actually see your return.
The ability of tax experts in the Community to help you with specific problems is limited because we - for obvious security reasons - can't see your return.
The Community is available to all TurboTax users (and even non-users), especially for the users of the Free Edition who don't pay anything. For obvious reasons, TurboTax cannot provide phone support (like TurboTax Live) for Free Edition customers who don't pay anything to use the software and service.
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