It depends on what is causing the error. I recommend after checking the information below, signing out of TurboTax. Close the browser window. Wait a minute. Open a new, incognito Chrome browser on a device that meets system requirements. Sign in to TurboTax and proceed with the filing.
If your state requires the driver's license to file, there may be an issue with then number of characters depending on your state.
Some states, such as Alabama and Illinois, a driver's license is required.
Click the links for guidance for Illinois driver's license related errors and Illinois signature requirement errors. Illinois does allow an IL-PIN instead of the driver's license which would allow taxpayers to electronically file. IL-PIN can be looked up on their website: IL-PIN Lookup.
For Colorado, only use numbers, but do not enter any special characters such as - or * or spaces. Be sure there are no extra spaces at the beginning or end.
For Texas, there is a date format advised. If any blanks or extra numbers are entered, an error message is generated. Highlight the cell and click delete several times before trying to enter again to completely clear the space of any extra blank spaces or extra numbers.
@evilneon1997
