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I am facing the same issue:

 

I am trying to report an ESPP sale. Here are the steps for the cost basis adjustment part:

 

  • select The cost basis is incorrect or missing on my 1099-B
  • select I need help figuring out my cost basis
  • select Next, we'll help you figure out your cost basis -> Continue (When I clisk on Continue the tax amount for the sale disappears and the refund value goes back to the one before the sale was created)
  • select It's for an employer that has an existing W-2 on this return
  • click on Sounds good
  • select I got a discount -> type 15%
  • select Yes, I received Form 3922 when I purchased these ESPP shares.
  • Enter 3922 info
  • Click Done.

After all these steps, the tax due for the sale is not computed and the refund amount is not changed. When I look at the sale on turbo tax it shows:
- Sales section field: <empty>
- Cost basis: 0
- Gain loss: same value as shown in proceeds

 

This looks like a bug. I've reported ESPP sales several times and never had this issue. Is there a way to report a bug to Turbo Tax developers?