Yes, we can help. 

If you are referring to downloading the PDF, in TurboTax, follow these steps:

1. From the left menu, select Tax Tools
2. Print Center
3. Click Print, save or preview this year's return
4. Mark the boxes for the returns you want to download
5. Follow through the rest of the prompts based on how much detail you want to save for your PDF. 
6. When the PDF opens, there is another area in the top corner of this window to select download or print.

If you are referring to the program itself, see the resources below:

First, check that your device meets system requirements.

Then, click the link for troubleshooting the installation.

• Help with Windows Updating Issues.

Regarding the state downloads:

• Download TurboTax State (Windows)
• Download TurboTax State (Mac)

@gold01dnc

Will not display anything, says preparing forms will take a few moments.

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