I have file my taxes online turbo tax and this year I bought the software. My userID and password worked but none of my previous tax information. I tried to retrieve 2018 info from my online account but it would not create a PDF just a text file.
1. Why aren't these two turbo tax linked when I use the same account.
2. Why can't I create a PDF of my previous tax years? When I try it only creates a text file.
