Get your taxes done using TurboTax

I filed with turbo n got a letter saying i need to verify my identity to irs which makes no sense cause they made me do the exact same thing last year and all my info is still the same. Including address and so im trying to verify my identity again on the IRS website but that states my info in incorrect so i call them to make a appointment or verify over the phone and cant reach anyone at all. So how in the heck am i supposed to recieve my refund???