Same scenario with Windows 10, Intel i7-4500U @1.80GHz, RAM16.0G, 64-bit OS
Following an update on 4thAPR2020, my Turbox 2019 Premier collapsed, error message appeared then it won't open again. I spent 3 hours to cleanup, uninstall, download and reinstall, to my surprise it will not open.
It is frustrating, with paid money and extra time to deal with such issue which should not happen on a serious product.
Please do provide structural instruction.... time is precious.
