@Kjrdawson wrote: "Identity protection pin missing cause rejection of return but never got letter in mail and unableto use irs site to create account to retrieve it on the site what else can I do"
If you are required to use a 6-digit IP PIN (Identity Protection PIN) and didn't get an IRS letter with the IP PIN, and if you can't use the IP PIN Retrieval Tool at the IRS website, (see link below) then that leaves 2 options.
You can try phoning the special IRS phone number for that Identity Protection unit at the IRS. The phone number is displayed on the IRS page below. If they can identify you adequately on the phone, they will postal mail you an IP PIN within 21 days.
https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin
The phone number is in the section "How to get your IP PIN reissued."
I don't know if anyone will answer it or not. It's possible they will, since that's a specialized unit. I know the general IRS phone number is virtually unreachable due to Coronavirus slowdown, everyone phoning about stimulus checks, tax filing questions, etc. But, hopefully, that specialized unit will still answer at that special number. You may have to wait on-hold a long time. I use a speaker phone so I can work on something else while waiting.
Without the IP PIN you won't be able to efile. So the other option is to print, sign, date, and mail the return without the IP PIN. That will delay the processing of your return and any refund (if applicable) since the IRS will have to review it more thoroughly by different methods to validate your identity to confirm that it's yours.
