Get your taxes done using TurboTax

@javonwil-1994wrote:  "I am unable to use my refund because it says I have used my credit card to pay, but I never have used a credit card on this site. How can I solve this?"

 

It's not clear what you are witnessing.   Please quote the exact message you are getting in regard to a credit card.  Or are you seeing that some credit card information has been entered?

Or is it telling you that you have to pay by credit/debit card?

 

Are you sure you qualify to pay TurboTax fees out of the Federal refund?  

In order to pay TurboTax fees out of your Federal refund, the Federal refund must be large enough to pay the product fees, any sales tax, and the additional $40 service fee for that payment method ($45 for California filers.)   Deluxe is $60 for a Federal return and $50 for a state return.   So if you had all of those things, your fee would be $150-155 plus possible sales tax.

 

That payment method also requires one to choose efiling and to choose direct deposit for the refund.

You must also not have a foreign address.