we're not talking about "data." we're talking about work done in a return which has not been filed or paid for and a need arises to switch platforms, accounts or service levels. because turbo tax has some situations where there is no way of transferring what is sometimes hours of work entering information, the only choice is to clear in start over and that shouldn't be. . obviously there's a way to do this but turbo tax is counting on customers not doing that and going ahead and paying more money for a service they do not want. LIVE for example is like this. As is the Desktop software if you have forgotten to import your previous year and go ahead and work on the current year return you have to start over in order to get 2018 information in that return.
