TaxGeek2: Have you tried going to the top? Here is contact information for Intuit obtained from elliott.org: Phone Contacts
Main: [phone number removed]
Customer Service: [phone number removed]
Toll Free: [phone number removed]
The Intuit website posts another customer support phone number: [phone number removed]
Email Contacts
[email address removed]
(Ah, interesting, before I could post this, all the contact links were mysteriously removed. Go the source included above to get them.)
I agree this is a major issue as trust in the product should be primary consideration for future use. This is my 3rd year using TT after reading good reviews on PCMag.com. While I found their phone support system exceedingly frustrating, once I was able to connect to a real tax consultant, I was able to work through all my questions with them for as long as it took. Based on the thread of comments to TaxGeek2's post on TurboTax's community page, I will definitely consider switching next year. Does anyone here have experience with other programs, e.g. TaxAct or HRBlock?
