As you can tell, turbotax support is not helpful. I posted on Feb 20 and got zero response. The way I solved the problem? I installed turbotax on a different computer (mac) and that didnt have the issue. When I took the finished file and put it on my original computer that had the problem - same issue. I havent yet tried to wipe all the files from my original computer and reinstall. If you only have 1 mac, you might try that. The problem only manifests trying to get tax history, so I would skip that. There are other ways to get tax history, which is walking thru turbotax to the end. Good luck.
