Hi,
I have learned that there are 2 different elements to TT for free. The one you described is the most common. The other is the arrangement TT made with the IRS where a single 1099 doesn't result in a charge of $80 - $120 to file taxes for someone making barely $20,000 per year. I'm requesting a refund since TT doesn't make the Tax Freedom version easy to find or access. Please let me know what you need, in order to process my refund. If you are unaware of this free version, please ask a manager. Here is an article that describes it in detail. There is the truly free version if you make < $66,000 regardless of any 1099's, etc, and then there is the sneaky "fake free" version which will force people who don't know better, to pay to file with you, if they received a single $601 1099-misc. Which is not right. Please issue a refund. Thank you.
