You can always use the help feature in the desktop version and see if you can contact support that way as you are having issues with the online link. It would at least get you to product support which is what you need assistance with.
In the Desktop software: try clicking the Help button on the top menu bar.
- Then select TurboTax Help Center.
- A popup window will pop up and allow you to type in a search or ask for help.
- Once you type in your information here, you will also be prompted to have someone call you if needed on the next screen. You will need to enter your information in this section.
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