@JotikaT2 Thank you, yes, I have used that number. And with the same results.
The bot won't give me access to a person because I haven't selected a product (or something to that effect). It can't find me in the system.
I suspect I have figured out the problem. I don't have a tax return loaded into TurboTax online for 2018. I had to do it with the desktop version. The website loops looking for my info. That's a guess.
mwill768
