My point is a lot of these tax services if you go into a location they will still mail your previous year tax return for you. I was more so talking about competitors who have actual offices or tax places that use Turbotax as their software package. I was under the impression that were commercial clients who were authorized to do taxes using Turbotax. Maybe I'm incorrect
But I'm sure people would be willing to pay more for the option of not mailing it themselves. But this isn't really tax company's fault. The U.S needs to go paperless and give you the option to securely upload to the IRS if you miss the efile deadline. Of course you would still have to likely mail state returns
