Get your taxes done using TurboTax

I am replying to this because i need serious help from someone about my taxes. i am being treated completely unfair by the government by not getting my tax return due to covid-19 preventing me from verifying my identity. I cant speak to anyone because of this emergency. They should be available to speak on the phone with people if not face to face. I am so lost. Am i supposed to just wait in hopes this virus will just pass before i am able to receive my tax return. Please help me.