dbeighley
New Member

Stuck at Welcome Screen

When I log into my account to start my 2019 return, I get a message that says, "Dylan, welcome back to your 9th year with TurboTax! We're saving you time and improving accuracy by pulling all of last year's info—for free." When I click continue, it reloads the welcome page rather than allowing me to start my tax return. I have tried signing out, closing my brower, clearing my browser data, and restarting my computer. I have tried different browsers and different computers. Nothing works. I cannot get past the welcome screen.