The free version of TurboTax does not handle the foreign bank account information. That is why you needed to upgrade to Deluxe. You may not need to file any forms as the Form 1040 asks everyone if they had a foreign bank account. If yes, then the form wants to know if your accounts totaled more than $10,000 and where the account is located. You can see the questions at the bottom of Schedule B.
There are 2 different forms that may apply to you.
- Report of Foreign Bank and Financial Accounts: The instructions for the FBAR are: A United States person that has a financial interest in or signature authority over foreign financial accounts must file an FBAR if the aggregate value of the foreign financial accounts exceeds $10,000 at any time during the calendar year.
If this applies to you, you will need to complete the filing on the following website on or before April 15th: FBAR Filing You cannot file this with your tax return. It can only be entered online. This deadline has NOT been extended to July 15th.
2. Form 8938: Please see the following information for filing Form 8938. Comparison of Form 8938 and FBAR Form 8938
If it applies to you and it was not included with your tax return, you will need to wait until your return is processed and you have received any refunds or paid any balances due. Once that has been completed, you will need to amend your return to complete the form. If you click to amend your return after it has been processed by the IRS, you will be able to amend your return to include the Form 8938.
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Support is open from 5am to 9pm Pacific time
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
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