Good morning from Taiwan Filip,
Thank you so much for sharing your experience.
My experience of this "Oops..." issue is exactly the same as yours.
I used Facebook to contact TT CS staff and she could not correctly identify the cause of it to resolve it.
Since according to the screenshot of where I was stopped not only showed the "Oops..." but also showed the "Next, let's get you set up for +PLUS BENEFITS," she concluded that it was because I didn't remove the add-on services before paying caused this issue and decided to refund me.
Other than the refund, she suggested that I should open a new account and make sure to un-check the add-on service before paying.
But guess what? When I was at that point, that add-on option wasn't there AT ALL and the total amount (without the add-on) is the SAME as what I was charged for previously.
I did want to give TT a chance one more time before knowing what she troubleshooted was not the cause, and now, I really am considering your advice to file it myself.
Even though I am anticipating a return since it's my first year of being outside of States, I don't want to go over all the trouble again(and not much time left to waste).
Thanks again for your sharing. I will share my experience when I finally get this tax thing done.
