For questions regarding your TurboTax card, You may also submit a request for assistance here: Submit a request – TPG - Taxpayer
Please click here for the customer care phone number. When you call the number follow the steps below :
- Listen to the recording
- Press 2 to continue using the automated system.
- The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
- The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
- Press 2 for the option of " have not yet received your card".
- Next you will be prompted to enter your social security number, zip code, and birth date.
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