I finally got it to work today too. I went into Tax Tools/Tools/Delete a Form and just started deleting all the NY forms. Then I went back to the state section and verified that in all the sections the numbers were correct. For me, none of the forms were actually deleted as far as I could tell, but my refund was off until I clicked through all of the steps. When I went to file, it was still defaulted to file by mail, but now the option to e-file became available.
