You are one of many TurboTax users, including myself, with this same problem. None of the solutions suggested on this site worked for me(use "0", use transcript info etc.) My solution was to use FreeTaxUSA.com, a turbotax competitor. It will download last years turbotax file to fill many forms but it does not download bank and broker information to complete this years 1099, W2 and so on. Using my paper 2019 return reentry went fast. My efile from FreeTaxUSA was accepted in 10 minutes. If their competitors efiles work my belief is this is TT's error. I cannot imagine why TT does not correct their error. Good luck if you go that route.
Mel, Retired CPA
