@Soulidarity
The form 14157 is to turn in PAID tax preparers ... when you use a DIY program YOU are the preparer so this form will not work. A better choice is to complain to the BBB ... others have posted success getting a fee refund that way.
Now ... for the future ... if you qualify ... the IRS FREE FILE has 10 companies to choose from so always check there first before you pay for ANY tax program ... https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free
