TT tech support is totally useless. After so many weeks they have not only not fixed the problem, but are not even able to give customers the correct information on how to handle it. This does not bode well for the future. I will switch for next year to another tax software.
Yes, the solution is to COMPLETELY remove TT (not just removing the app). I used a free utility that searched for all the linked filed, and it worked. Then reinstall. Then SAVE a printable version of the return at every step. Start filing ONLY the Federal Return. For the State return I had some further problems and got some help from TT so I do not know what the best path is. But I read a later message outlining all the steps.
