KathrynG3
Expert Alumni

Get your taxes done using TurboTax

Since you are still experiencing unexpected results, then it would be helpful to have a TurboTax ".tax2019" file that is experiencing this issue. You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions:

 

For TurboTax Online:

  • From the left menu, click Tax Tools>
  • Tools>
  • Share my file with agent click send
  • There will be a pop-up with a token number

For TurboTax Desktop:

  • On your menu bar at the very top, click "Online">
  • Send Tax File to Agent click send
  • The pop-up will have a token number

I'll be able to open TurboTax with your numbers but not your personal information. That may help diagnose the issue. 

@Jaredw19