I am writing today to say I am very disappointed that Turbotax home and business does not include form 1041 for those who are filing for the estate of a family member who has passed. Once again Intuit takes advantage of their customers (I have been a customer for many years) by not providing needed forms in the software that it should belong in. Home and Business says it all to me. I was shocked to find out that there is another program "turbotax business" which I cannot directly upgrade to and the names are quite confusing.
I will likely end up in my local H&R Block office in order to get my returns completed even though I have already purchased the Premier and Home and Business from Turbotax. I tried desperately to complete the Form 1041 on my own including hours of research on IRS website but determined that it was more complicated than I expected even though I am only reporting 2 items on the Form 1041.
I had a glimmer of hope when I saw I could upgrade to Home and Business only to find out after several hours getting through your support phone system that "Business" is what I needed. Now I have to request a refund for the H & B that is useless to me and still have to find out how to get my taxes done. My hopes that your online support would answer all the questions I have have been dashed after seeing how difficult it is to find the online support where I can chat with an expert or phone support where the automated person will not let me talk to a person but instead sends me useless emails. Your support phone number even seems conveniently difficult to find.
Please start putting customers first when you decide what to include in software. You are supposed to be the help for the average person who justs wants to do their own taxes and get them done right.
