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Get your taxes done using TurboTax
@ jtharley57 wrote:Why cant I find my account of taxes I filed and the amount of what I will receive?
I did file my returns with turbotax, was charged and was PD. I want to know why I cannot find my information/documentation!!
Where are the information of my filings w/turbotax, the final results and the sum that will be returned. I was charged the sum of $170.00 for this filings and I can't find my account or track my returns.WHY!!
If your 2019 return was prepared in Online TurboTax, log into your online account, and if there is no evidence of your 2019 return in that account, then you likely have multiple accounts and signed into the wrong one. Many people end up with multiple accounts without realizing it. Here's how to troubleshoot for multiple accounts (User IDs) :
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs and recover account access, you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.